Terms & Conditions
Bespoke & Intensive Website Design Experiences
By signing this agreement or purchasing an intensive design service through this website, you (“Client”) agree to retain Mellissa Wheeler of Mean Creative (“Service Provider”) to proceed with branding and/or design services for a design intensive and agree to the terms and conditions as set forth in this Agreement.
During intensive design days, Service Provider agrees to devote up to 8 hours on assignments to be determined by Client, as well as 40 minutes for a pre-intensive strategy call, 1 hour for post-intensive “fix” support and 30 days of post-intensive email and messaging support. Work will be performed at the offices of Service Provider, but occasionally may take place at other locations, as required. Work priority and scheduling will be at the discretion of Client. Work will normally occur between the hours of 9am – 6pm CET on weekdays.
During the 30 days of post-intensive support, the Client will be able to email or message Service Provider with any questions or concerns about the work that was performed during the intensive, and will receive a reply via email, message or video tutorials. This support does not cover additional design or website work that exceeds what was done during the intensive. If the Client has additional work that needs to be performed, Client will have the option to book another day or a half-day intensive.
Payment for these services will be to Service Provider at the current rate and will be due at the time of booking this appointment. Client may choose to alternatively pay a 50% deposit, and pay the balance 7 days before the appointment date.
Design services in addition to the intensive will be made available by Service Provider at the current daily or half-date rate, and will be billed separately. Any expenses exclusive of normal overhead are not included in this agreement and will be billed separately. Examples of such expenses are: stock images, premium font licenses, and 3rd party application services.
Client understands that any written statements, images, audio recordings or video recordings of Client while participating in the intensive and made on behalf of the Service Provider may be used in connection with promoting the Service Provider. Client authorises the Service Provider to use their name, brief biographical information, and the written or recorded statements.
This purchase is non-refundable but may be transferred to another date or service with 7-days prior written notice. The Client’s deposit is valid for 90 days and must be used within that timeframe. In the event that the intensive fails to occur within 90 days, or the Client fails to request a new date at least 7 days prior to their booked appointment, the deposit will be forfeited, and the intensive will be terminated. If the Client wishes to reschedule beyond 90 days, the original deposit may, at the Service Providers discretion, be applied to a new booking at the current intensive rate, which may or may not be higher than the original booking rate.
There are NO REFUNDS upon purchasing our SEO packages.
• Your subscription will continue indefinitely until cancelled by you. After your initial subscription period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. You agree that your account will be subject to this automatic renewal feature.
• If you do not wish for your account subscription to renew automatically, or if you want to change or cancel your subscription you can email us at firstname.lastname@example.org
Maintenance Agreements & Small Updates
Standard WordPress maintenance services are limited to weekly updates of WordPress CMS, themes and plugins and up to 20 minutes of content updates per month. Larger packages are available on request. Minutes allocated for updates do not accumulate. Where security vulnerabilities are detected we endeavour to make updates immediately. Following updates, the basic functionality of the website is tested. If an update fails or causes any issues with the site we will restore from a backup. Troubleshooting to resolve any issues caused by updates is limited to one hour and additional costs may be incurred if the problems cannot be resolved in this time. We will notify you and provide a quote before commencing any additional development.
For small packages of updates to your website you agree to pay the amount quoted and give us the information we need to complete the agreed work. If you change you mind about the scope of work or the content after we have completed the task you agree to pay for the hours we have invested in your project plus any additional hours needed to complete additional tasks that result from the change.
When addressing financial matters in any of our websites, videos, newsletters, programs or other content, we’ve taken every effort to ensure that we accurately represent our programs and their ability to grow your business and improve your life. However, Mean Creative does not guarantee that you will get any results or earn any money using any of our ideas, resources, strategies or recommendations, and nothing on our Site is a promise or guarantee to you of future earnings.
Fees, payment and refund policy
As consideration for any purchase you make on the Website, you shall pay Mellissa Wheeler all applicable fees and taxes. We (or our third-party payment processor) shall authorise your credit card for the full payment of the fees and any applicable taxes, and you hereby consent to the same.
If you enjoy recurring support or services from us, you must provide current, complete, and accurate billing and credit card information. You must promptly update all billing information by emailing us at email@example.com (such as billing address, card number, and expiration date) to keep your account current, complete, and accurate, and you must promptly contact us if your credit card is lost or stolen, or if you become aware of a potential breach of account security (such as an unauthorised disclosure or use of your Sign-In Name or Password). You hereby authorise Mellissa Wheeler to obtain or determine updated or replacement expiration dates for your credit card in the event that the credit card you provided us expires. We reserve the right to charge any renewal card issued to you to the same extent as the expired card. If payment is not received from your credit card issuer, you hereby agree to pay all amounts due upon demand. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. In certain instances, the issuer of your credit card may charge you a foreign transaction fee or related charges, which you will be responsible to pay. You are advised to check with your bank and credit card issuer for details.
The Website contains material, such as videos, training modules, photographs, software, text, graphics, images, sound recordings, and other material provided by or on behalf of Mean Creative (collectively referred to as the “Content”). The Content may be owned by us or third parties. The Content is protected under both EU and foreign laws. Unauthorised use of the Content may violate copyright, trademark, and other laws.
Visitors may view all publicly-available Content for their own personal, non-commercial use. Registered Users who have purchased any product or service, may download onto their own machines and view any Content contained in such purchased product or service for their own personal, non-commercial use. Other than as expressly set forth in the immediately two prior sentences, you have no other rights in or to the Content, and you will not use the Content except as permitted under this Agreement. No other use is permitted without the prior written consent of Mean Creative. Mean Creative retains all right, title, and interest, including all intellectual property rights, in and to the Content. You must retain all copyright and other proprietary notices contained in the original Content. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. The use or posting of the Content on any other website, social media page, or in a networked computer environment for any purpose is expressly prohibited.
Website Design Intellectual Property Rights
Just to be clear, “Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get up and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.
First, you guarantee that all elements of text, images or other artwork you provide are either owned by you or your company, or that you’ve permission to use them. When you provide text, images or other artwork to us, you agree to protect us from any claim by a third party that we’re using their intellectual property.
We guarantee that all elements of the work we deliver to you are either owned by ourselves or we’ve obtained permission to provide them to you. When we provide text, images or other artwork to you, we agree to protect you from any claim by a third party that you’re using their intellectual property. Provided you’ve paid for the work and that this contract hasn’t been terminated, we’ll assign all intellectual property rights to you as follows:
You will own the website we design or update for you plus the visual elements that we’ve created for it. We’ll give you finished files and you should keep them somewhere safe as we are not required to keep a copy if we are not hosting the website. You own all intellectual property rights of text, images, site specification and data you provided, unless someone else owns them.
We will own any intellectual property rights we’ve developed prior to, or developed separately from the project and not paid for by you. We will own the unique combination of these elements that constitutes a complete design and we will license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.
Displaying our work
We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, in magazine articles and in blogs.
We endeavour to provide real and honest feedback from all our clients to improve our sales profile. We will request feedback for our work on this project and kindly ask that you provide a testimonial that may be used in promotional materials.